Shipping policy

Delivery Policy for IT & Computer Products

1. Delivery Options

  • We offer various delivery options for your convenience, including standard delivery and expedited delivery, depending on your location and preference.

  • The delivery method available to you will be provided at checkout, and you can select the option that best suits your needs.

2. Delivery Timeframe

  • Standard Delivery: Delivery will typically take 3 to 7 business days depending on your location within the Philippines. For international shipments, the delivery timeframe may vary.

  • Expedited Delivery: For faster delivery, expedited shipping options are available. Delivery typically occurs within 1 to 3 business days, depending on your location.

  • Please note that delivery times may be affected by factors such as holidays, weather conditions, or unforeseen circumstances beyond our control.

3. Delivery Fees

  • Delivery fees will be calculated during checkout based on the shipping method selected and the delivery destination.

  • Free Delivery may be available for orders above a certain value or as part of special promotions.

4. Order Processing

  • Orders are processed and shipped within 1 to 2 business days of order confirmation, excluding weekends and holidays. Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day.

  • You will receive an order confirmation email once your purchase has been processed and dispatched, including tracking information for your shipment (if applicable).

5. Shipping Address

  • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues arising from incorrect or incomplete addresses.

  • If a delivery cannot be completed due to an incorrect address or no one being available to receive the package, you may incur additional charges for reshipment.

6. Delivery Tracking

  • Once your order has been dispatched, you will receive a tracking number via email to track the status of your delivery. You can check the delivery status using the tracking link provided.

  • If you have any questions or need assistance with tracking, please contact our customer service team.

7. International Shipping

  • We offer international shipping for certain locations. Shipping costs and delivery times for international orders will vary depending on the destination.

  • Import duties and taxes for international orders are the responsibility of the customer. Please check with your local customs office for more information.

8. Damaged or Missing Items

  • If your order arrives damaged or if any items are missing, please notify us immediately. You must report any issues within 7 days from the date of receipt.

  • We will work with you to resolve the issue, either by sending a replacement or issuing a refund.

9. Shipping Restrictions

  • Certain products, such as large IT equipment or hazardous materials, may be subject to specific shipping restrictions or may not be available for delivery to all regions.

  • If an item is restricted from shipping to your area, you will be notified during the checkout process.

10. Customer Service

  • If you have any questions or concerns about the delivery process, please contact our customer service team.

  • Phone: +63 2 8879 7058

  • Email: cs@kingkongcorp.com